Continuation

So that Filipino guest with her family that swore last year they are not coming back at our resort was back the other day. She was still not very friendly. Telling me the horrible experience they have the other year and she said I hope it will not happen again. Then she looked around. She said that the front desk that checks them in the other year was so rude and thanks goodness she is not here today. Huh! She did not recognized me! Probably because I was not wearing my nerdy eyeglasses and my long hair covered my nametag and I put on some lipstick :-) I seldom put one. Usually I remember nice guests (90% of them are repeat guests) but mean guests oh boy, I memorized everything about them. Front desks and concierges do not have power to upgrade guests and give whatever they want. But sometimes they can 'influence' the people that could give complimentary stuff to guests. They can push buttons and said these guests are really nice blah... blah... blah... But if you are a guest and approach the clerks,front desks or whoever and act as if you are on top of your game or the king of the world and treat yourself like you own the place nobody would like to give whatever you want especially if you do not want to pay for it. There is no law saying give complimentary upgrade to guests. In short, it is legal to say no. Hotels do always have complimentary upgrade (at least from the resort I am working) it is not everyday but we choose like a family or couple of the day that can gets a suite room or a water view from a garden/parking lot view. We are talking a $700-1200 difference per night. Anyway, I check-in the Filipina again. She talked a lot while I'm checking her in. Then I called the room assigners and ask about the room that my filipino guest requested. Fortunately it was available. So they asked me, "is your guest nice?". Amazingly I said "yes". Somehow it is 'lukso ng dugo' My guest did not know what the person on the phone asked me, I could just say no and we will give the complimentary upgrade to other guests that are more deserving. I broke to her the good news and she was jumping up and down and I saw her face lightened. Praising me that I'm awesome etc. Then she said, " What is your name again?" Then I showed my nametag and then said " I'm from the Philippines and I was the one that checked you in last year. I'm really glad that I check you in again and somehow straightened some records." The smile on her face was still there but mine was really a bright one but you could tell she was trying to recall something in her mind. She thanked me and I told her a little secret that we always try to accommodate our guest's request but it is not always guaranteed. Once again she thanked me in a very nasalize "Sa-lah-mhat" and left. Staying here for over 30 years, I'll excuse her mispronunciation of my favorite tagalog word. Salamat for reading! :-)